Returns & Exchanges
This return policy applies to all purchases made through Adelinepearl.com
Items may be returned by mail or in store drop off. Returns are accepted back within 10 days of receiving your items in UNWORN and UNWASHED condition, free of damages, and must have the original tags attached. Returns are good for exchange and store credit ONLY.
Items such as intimates, jewelry, gift cards, and accessories will be FINAL SALE. All clearance items are final sale and may not be returned, exchanged or adjusted for any reason. Shoes must be UNWORN and in the original box provided. Items sent back with makeup stains, deodorant stains, pet hair, or if the item smells of smoke the item will not be accepted. If you are using a discount or promotional code, you will only be credited the original amount spent with the applied code. Gift Cards cannot be returned or refunded. Because we do have limited quantities of inventory, we cannot promise a direct exchange but do promise a full store credit to find yourself something else from our store you will love. Once we have received your items, your credit or exchange will be processed within 3 business days.
You will be responsible for paying for your own shipping costs for returning your items. We recommend considering using a trackable shipping service as we will not take responsibility for any lost or damaged packages.
If you have any questions about a return please feel free to email us at: firstname.lastname@example.org
As all of our items are inspected for damages before being sent out, any claim for a damaged or defective item must be made within 48 HOURS of receiving your packages delivery. This claim must be made via email with the following information included:
- Date of purchase
- Explanation of what is wrong
- Photo of the defective area of the item.